It is entirely up to you. We can answer or ask as many questions as you need. We understand the importance of gathering the right information and treat each call highly important. We have customised plans to suit your needs.

We can transfer to whom ever you need. Warm or cold transfer, we are able to connect the caller to the right place instantly!
Warm Transfer: We connect with you first to make sure you are available before making the transfer, with an introduction.
Cold Transfer: We simply transfer the call to the right person upon request.

Great question! All calls are answered as per your instructions. And outcomes of all calls with actions required are immediately sent to you via your preferred method. Email, sms and/or App notification.
We also provide monthly reporting that is detailed with analytics of all calls taken during the month.
Also depending on your state, we can provide call recording of calls for your review. Conditions apply.

Our specialty! We are Australia’s No:1 Bespoke Virtual Receptionist Service. We can customise call scripts, and tailor the call conversations exactly how you need. Whether it be to book appointments, update schedules, or simply gather lead information, we are able to suit any business requirements. Get in touch today to see how we can assist your needs!

Yes! We have many clients that have seperate businesses and require multiple different services. We simply create a seperate account for each service, along with a seperate dedicated phone number and set up is a breeze.